We place great emphasis on your security when you shop with us. That’s why we have partnered with E-mærket, an independent danish non-profit organisation dedicated to ensuring a safe and transparent online shopping experience. Our E-mærket certification means that you, as a consumer, can trust that our website is a secure place to shop.

Ordering from rocopenhagen.com is easy and secure. Once you have found a piece of jewellery you wish to purchase, click the “Add to Basket” button to add it to your shopping cart. Then, follow the instructions through the checkout process to complete your order.

Your order is only finalised at the end of the checkout process, where you will be asked to enter your delivery and payment details. Your order is confirmed once you receive an order confirmation from us.

Rocopenhagen.com currently accepts the following payment methods:

All major credit cards: Maestro, Mastercard, Dankort, Visa Dankort, Visa Electron
Ro Copenhagen gift card
Apple Pay
Google Pay

The transaction amount will first be deducted from your account when the items are shipped from our warehouse.

Yes. You can find Ro Copenhagen jewellery at selected retailers, both online and in physical stores. You can see where our jewellery is sold through our overview here.

Your order will be carefully packed and dispatched from Denmark within 3 working days.

Estimated delivery times: 
Denmark: 1–2 business days
Within EU: 1–3 business days
United Kingdom: 3–5 business days
Rest of the world (including USA): 3–7 business days 

We ensure that your jewellery arrives safely andelegantly. Once your order has been shipped, you will receive a tracking link via email to follow your parcel’s journey.

If you have any questions about shipping orcustoms, our team is always here to assist you.If your item is a non-stock item, you can expect a delivery time of approximately 8 weeks.

As a service we offer different shipment opportunities for your preferences. These could be GLS, DHL, FedEx or UPS.

We offer free shipping worldwide on orders over €300. For our customers in Denmark, shipping is free on all orders.

Taxes and duties:
Within the EU, all taxes are included in the final purchase price, so there are no additional charges upon delivery. For orders to the United Kingdom, the United States, and other countries outside the EU, please note that your order may be subject to customs fees, import duties, or taxes, which are handled by your local authorities and are not included in our prices. These fees are the responsibility of the recipient and may need to be paid upon delivery.

VAT and Customs Information for International Orders
When you order from outside the EU, we do not charge Danish VAT (moms) on your purchase. This is because sales to countries outside the EU are exempt from Danish VAT.

Please note that your order may be subject to import taxes, customs duties, or VAT in your country. These fees are handled by your local customs authorities and are the responsibility of the recipient.

Yes. When your order is processed, you will receive a confirmation email with tracking details so you can follow your package. If you do not receive this email, please feel free to contact our customer service.

We ship to most countries around the world. Any shipping costs will be added at checkout. If your desired country is not listed, please feel free to contact our customer service.

Taxes and duties
Within the EU, all taxes are included in the final purchase price, so there are no additional charges upon delivery. For orders to the United Kingdom, the United States, and other countries outside the EU, please note that your order may be subject to customs fees, import duties, or taxes, which are handled by your local authorities and are not included in our prices. These fees are the responsibility of the recipient and may need to be paid upon delivery.

VAT and Customs Information for International Orders
When you order from outside the EU, we do not charge Danish VAT (moms) on your purchase. This is because sales to countries outside the EU are exempt from Danish VAT.
Please note that your order may be subject to import taxes, customs duties, or VAT in your country. These fees are handled by your local customs authorities and are the responsibility of the recipient.

Ro Copenhagen jewellery is crafted from the finest 18-karat red or white gold. We select only the highest quality gold to ensure the longevity of each piece, enhancing both its durability and the joy it brings over time. As 18-karat gold ages, it develops a natural patina that further enriches the beauty of the jewellery.

All Danish jewellery in 18-karat gold is stamped with the '750' mark, symbolising its purity.

The gold used in our jewllery falls into two categories. The first is recycled gold, certified by the Responsible Jewellery Council. While recycled gold offers numerous benefits, we recognise that it does not fully address the conditions of the mines from which it originates. Therefore, we are proud to be among the few in Denmark to introduce SMO (Single Mine Origin) gold. SMO gold is traceable to a specific mine, ensuring full transparency throughout the supply chain.

Learn more about SMO gold.

It can be tricky to determine the right ring size, necklace length, or bracelet circumference when shopping online. That’s why we’ve created a guide to help make it easier for you. You can find it here.

If you need further assistance in finding the right size, our friendly customer service team is ready to help.

Yes, Ro Copenhagen offers ring size adjustments on selected rings for a fee. If you need to have your ring resized, we recommend contacting our customer service for more information about the options available for your specific ring.

Email: info@ropcopenhagen.com
Phone: +45 70 30 13 13 (Phone hours: 10:00 - 15:00)

Our jewellery is handcrafted from 18-karat white or red gold. It is nickel free gold of the highest quality. However, even our jewellery, made from the finest materials, still requires proper care and attention. To ensure it continues to sparkle and look beautiful year after year, the right maintenance is essential.

Read our full jewellery care guide here.

If, as a consumer, you wish to file a complaint about your purchase, please contact customer care.

You can read more in our terms and conditions.

If you need to make a claim, please email us at info@rocopenhagen.com with a photo of the jewellery and a description of the issue. Please include your order number in the subject line. We will then contact you with further information regarding the claim.

Please note that gemstones are natural materials, so there may be variations in colour and tone. No two stones are identical, and these natural variations cannot be considered defects.

For questions regarding alterations, we recommend contacting our knowledgeable customer service, who will be able to quickly assist you with your specific inquiry.

Email: info@ropcopenhagen.com
Phone: +45 70 30 13 13 (Phone hours: 10:00 - 15:00)

If you need help choosing the perfect piece of jewellery, our knowledgeable customer service team is ready to assist you. You can contact us by phone at +45 70 30 13 13 on weekdays between 10:00 and 15:00, or send an email to info@rocopenhagen.com.