We place great emphasis on your security when you shop with us. That’s why we have partnered with E-mærket, an independent danish non-profit organisation dedicated to ensuring a safe and transparent online shopping experience. Our E-mærket certification means that you, as a consumer, can trust that our website is a secure place to shop.

Ordering from rocopenhagen.com is easy and secure. Once you have found a piece of jewellery you wish to purchase, click the “Add to Basket” button to add it to your shopping cart. Then, follow the instructions through the checkout process to complete your order.

Your order is only finalised at the end of the checkout process, where you will be asked to enter your delivery and payment details. Your order is confirmed once you receive an order confirmation from us.

Rocopenhagen.com currently accepts the following payment methods:

All major credit cards: Maestro, Mastercard, Dankort, Visa Dankort, Visa Electron
Ro Copenhagen gift card
Apple Pay
Google Pay

The transaction amount will first be deducted from your account when the items are shipped from our warehouse.

It depends on where you are located. If your item is in stock, we will ship it to you in 3-7 business days, though sometimes longer depending on your location.

If your item is a non-stock item, you can expect a delivery time of approximately 8 weeks.

Shipping details will be sent in your confirmation email.

As a service we offer different shipment opportunities for your preferences. These could be GLS, DHL, FedEx or UPS.

We offer free standard shipping on orders over 300 euro to all countries in the EU, Switzerland, Australia and the USA.

Yes. When your order is processed, you will receive a confirmation email with tracking details so you can follow your package. If you do not receive this email, please feel free to contact our customer service.

Ro Copenhagen jewellery is crafted from the finest 18-karat red or white gold. We select only the highest quality gold to ensure the longevity of each piece, enhancing both its durability and the joy it brings over time. As 18-karat gold ages, it develops a natural patina that further enriches the beauty of the jewellery.

All Danish jewellery in 18-karat gold is stamped with the '750' mark, symbolising its purity.

The gold used in our jewllery falls into two categories. The first is recycled gold, certified by the Responsible Jewellery Council. While recycled gold offers numerous benefits, we recognise that it does not fully address the conditions of the mines from which it originates. Therefore, we are proud to be among the few in Denmark to introduce SMO (Single Mine Origin) gold. SMO gold is traceable to a specific mine, ensuring full transparency throughout the supply chain.

Learn more about SMO gold.

It can be tricky to determine the right ring size, necklace length, or bracelet circumference when shopping online. That’s why we’ve created a guide to help make it easier for you. You can find it here.

If you need further assistance in finding the right size, our friendly customer service team is ready to help.

Yes, Ro Copenhagen offers ring size adjustments on selected rings for a fee. If you need to have your ring resized, we recommend contacting our customer service for more information about the options available for your specific ring.

Email: info@ropcopenhagen.com
Phone: +45 70 30 13 13 (Phone hours: 10:00 - 15:00)

Our jewellery is handcrafted from 18-karat white or red gold. It is nickel free gold of the highest quality. However, even our jewellery, made from the finest materials, still requires proper care and attention. To ensure it continues to sparkle and look beautiful year after year, the right maintenance is essential.

Read our full jewellery care guide here.

If, as a consumer, you wish to file a complaint about your purchase, please contact customer care.

You can read more in our terms and conditions.

If you need to make a claim, please email us at info@rocopenhagen.com with a photo of the jewellery and a description of the issue. Please include your order number in the subject line. We will then contact you with further information regarding the claim.

Please note that gemstones are natural materials, so there may be variations in colour and tone. No two stones are identical, and these natural variations cannot be considered defects.