Terms and Conditions
When you shop at Ro Copenhagen’s webshop, you automatically agree to our terms and conditions. You will find an overview of the applicable terms and conditions below. We recommend that you read Ro Copenhagen’s terms and conditions thoroughly before placing an order.
PURCHASING AND PAYMENT
You can purchase goods through Ro Copenhagen’s webshop 24 hours a day.
We process orders between 10.00 -15.00 on weekdays, orders completed after this time will be processed the following weekday. You can pay with the following payment cards: Dankort, Visa/Dankort, Visa/Electron, Maestro and Euro/MasterCard. We do not charge fees for payment. We cannot guarantee that the item you order is always in stock. If one or more items are out of stock, you will be notified.
The transaction amount will first be deducted from your account when the goods are shipped from our warehouse. It is your responsibility to ensure that Ro Copenhagen is given the correct shipping information for your order.
An order confirmation will be sent to the given e-mail address as soon as we have received your webshop order. In addition, you will receive a shipment confirmation when we have shipped your order.
The prices shown on Ro Copenhagen’s website are in Danish kroner and include 25% VAT.
The price you bought your item for will always be applicable. Ro Copenhagen expressly reserves the right to modify, supplement or delete prices and content without prior advance notice. Prices are only applicable within Denmark’s borders, excluding the Faroe Islands and Greenland.
If your item is in stock, we will ship it to you in 5-6 business days. If your item is a non-stock item, you can expect a delivery time of approximately 7 weeks.
We ship all of our packages via Fedx or Royal Mail.
EXCHANGE AND RETURN
We offer 30 days' full right of return. If you wish to return an item, you have 14 days to notify us, and subsequently, 16 days to return your shipment.
The right of return applies from the day you receive the shipment. Please note that custom made jewellery cannot be returned. You are liable for any deterioration in the item’s value that is caused by handling other than what is necessary to determine the type of the item, its characteristics and the way it functions. For the sake of clarity, you can try the item in the same way you would try it in a physical shop.
If the item is tested beyond what is described above, we consider it to be used.
This means, upon cancellation of the purchase, you will only receive a portion or none of the purchase amount, depending on the item’s commercial value.
If you wish to exchange an item, please simply return your order and then make a re-order for your preferred piece(s). Any items should be returned unused and in the same condition and original packaging You may return your item by completing the accompanying return form and sending your jewellery order to:
Ro Copenhagen is not obliged to compensate for items lost in the post.
You are responsible for the item from the time of delivery. Once Ro has received a returned item and approved the return, you will be notified.
We will return the purchase amount within 30 days and in accordance with section 12c of the Consumer Agreement Act.
We will only refund to the credit card with which the items have been purchased. Remember to save your postal receipt and tracking reference as proof that an item has been sent. You are responsible for covering the return costs.
Please send return items with delivery to Ro Copenhagen’s address. Return items sent to a post office or parcel box will automatically be returned to the sender and must then be re-sent (with delivery). All expenses in such situations are the responsibility of the sender.
You have a 24-month warranty period on products purchased at rocopenhagen.com.
Ro Copenhagen’s 24-month warranty offer begins from the day you received your jewellery order (the delivery date). Should there be any problems with one or more of the items you received, you have the right to have it replaced, get your money back, or a reduction in price depending on the given situation. Claims are conditional on the handling of the product – we cannot replace, discount or refund your purchase if a product’s fault is due to mishandling. Please see Ro Copenhagen’s jewellery care page. Be aware that precious stones are natural materials, and therefore they can vary in colour and tone. Two stones will never be completely identical, and natural variations cannot be claimed as errors.
Should you need to make a claim, please send an email to firstname.lastname@example.org with a photograph of your item and a description of your issue. Please reference your order number in the subject field or email body. Ro Copenhagen will be in contact following receipt of any claim.
A gift card for Ro Copenhagen’s webshop is valid for three years from the date of issue.
Gift cards cannot be returned or exchanged for cash. An item purchased with a gift card can be returned and exchanged for another item and, if necessary, a credit note for the remaining amount. Ro Copenhagen cannot be held responsible for gift cards or credit notes that are lost, stolen or damaged.
INFORMATION AND SECURITY
When you place an order, you guarantee that your information provided is accurate, that you are over 18 years of age, and that you are an authorised user of the payment method used to make your purchase.
Ro Copenhagen is responsible for the secure storage of your information. We guarantee that your information will not be disclosed to third parties.
Do you have any questions?
You are always more than welcome to contact us if you have not found what you were looking for – simply send an e-mail to: email@example.com.